Help Center

Create a free account at factuplan.ec/register. Once inside, set up your company with the RUC, upload your electronic signature certificate, and you can issue your first receipt. The process takes less than 10 minutes.

You can issue all electronic receipts required by the SRI: invoices, credit notes, debit notes, purchase liquidations, withholding receipts, and remittance guides.

In Ecuador you can obtain an electronic signature certificate from the Central Bank of Ecuador (BCE), Security Data, ANF Ecuador, or Uanataca. The process requires an in-person or virtual appointment depending on the provider. Certificates are valid for 1 or 2 years.

When the SRI system is in contingency, Factuplan stores receipts as pending and automatically resubmits them when the SRI restores service, following the contingency procedure established by regulations.

Yes. The Professional plan supports up to 5 companies and the Enterprise plan supports unlimited companies. The Free plan includes 1 company. You can switch companies from the selector in your dashboard.

Paid plans are charged monthly or annually based on your choice. We accept credit and debit cards (Visa, Mastercard). You can cancel at any time; premium access continues until the end of the paid period.

Yes. We offer a complete REST API with OpenAPI documentation available at /docs/api. You can generate API keys from Settings → API in your dashboard. Available on Professional and Enterprise plans.

When issuing a receipt, you can specify the recipient's email address. Factuplan automatically sends the signed PDF (RIDE) and XML as attachments to the recipient's email.

SRI regulations require electronic receipts to be retained for at least 7 years. Factuplan stores them for that period and keeps them available for download at any time.

You can write to us at contacto@factuplan.com. Typical response time is 4–8 business hours. Paid plan customers receive priority support.